Eligible Refund Cases
- • Duplicate payment captured for the same order.
- • Booking/service not accepted by temple authority.
- • Technical failure where amount is received but order is not created.
Refund Policy
Simple refund rules for temple services, bookings and donations.
Last Updated: February 2026
Non-Refundable Components
- • Convenience fees and gateway charges.
- • Applicable GST/taxes already remitted.
- • Any booking after chart preparation (usually within 24 hours before pooja).
Refund Timeline
Approved refunds are initiated within 5-7 working days and may take additional time based on your bank/card network.
Failed Transactions
If money is debited but order is not confirmed, first check with your bank/payment app. If not auto-reversed within standard bank SLA, contact us with transaction reference details.